Admin Table of Contents
What is Remedy ticketing tool?
The Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application produced by BMC and used by organizations to track internal problems and customer-reported issues.
What is remedy tool used for?
Remedy tool is used for incident management and there are several categories bound with SLAs(Service level agreement) which ensures the closures. It is also used for change management across the organization for different environments which make sure all the processes are followed.
What type of system is remedy?
Service Management application system
Remedy is a software and web-based IT Service Management application system deployed on the premise of the Department of the Interior (DOI) to provide a framework for storing, accessing, and managing DOI incidents, changes and work orders through the use of consistent processes.
What is the latest version of BMC Remedy?
Documentation by Supported Product Version
| Version | Product Name | Release Date |
|---|---|---|
| 19.02.00 | Remedy AR System Server | 28-Feb-2019 |
| 18.08.00 | Remedy AR System Server | 31-Aug-2018 |
| 18.05.00 | Remedy AR System Server | 31-May-2018 |
| 9.1.04 | Remedy AR System Server | 05-Dec-2017 |
What is CISM tool?
Certified Information Security Manager (CISM) is an advanced certification which indicates that an individual possesses the knowledge and experience required to develop and manage an enterprise information security (infosec) program.
Is remedy a CRM software?
Remedy Corporation, traditionally known for help desk software, extended its application suites to include CRM. The suite of four modules is built on Remedy’s established Action Request (AR) System and provides CRM functionality for mid-sized companies looking to automate their front-office processes.
What is the difference between BMC helix and BMC Remedy?
BMC Helix ITSM or Next Gen Remedy: You may have seen it previously called “BMC Remedy”, but as it has been updated to work within the Helix technology, it now can be hosted on the cloud. The UX for BMC Remedy is user-centric, so the technology revolves around roles, not modules.